Frequently Asked Questions
Here is a list of questions we generally are asked by our clients.
Q: Can you quickly explain what VoIP is?
VoIP stands for Voice over Internet Protocol. VoIP phone service (sometimes referred to as broadband phone service or digital phone service) is a phone service that operates by using your high-speed Internet connection. There are two types of VoIP services: phone- based and computer-based. These services allow you to make phone calls using either your regular phone, an app on mobile devices, or a softphone client on a computer (via a headset with a microphone). As opposed to traditional landlines, VoIP uses your phone or computer to call the number via the Internet. The call is converted to data packets and sent over the Internet instead of through the copper wires that make up a standard PSTN network.
Q: How does one place or receive a VoIP phone call?
With a phone-based service, you use VoIP the same way you use a regular landline: by picking up the phone to answer it, or dialling a number to place a call. On a mobile device, you can use a VoIP-enabled app to connect. Select providers have their own mobile apps for ease of convenience. And with a computer-based service, you can use a soft phone to make or answer the calls with a headset, complete with a microphone.
VoIP even allows you to talk to multiple users at once! A cool feature that most VoIP providers offer is “Conference Calling ” or “Three-way Calling.” For business VoIP systems, we also offer Conference Bridges, which can allow for calls between more than three users. Plus, business VoIP phone systems offer other calling features like hunt groups , find me/follow me , and more to ensure that you are always connected.
Q: Can I call any phone or just VoIP phones?
Most providers allow you to call any phone number in the world, whether that number be a local, long-distance, mobile, or international number. However, some computer-based providers may limit you to only other subscribers on that service (commonly known as “User to User”). For your convenience, we provision access to all local, national and international networks.
Q: How is the voice clarity?
The quality of VoIP voice has dramatically improved over the past few years. Currently, VoIP calls have voice quality that is at or above the quality of a landline phone.
Please note, though, that voice clarity can differ, and usually depends on the speed (and quality) of your broadband connection. If you want to find out whether or not your current broadband connection supports VoIP, contact us and we will test it for you.
Q: Do I need a computer to call?
No, you do not need a computer for phone-based VoIP services. However, you do need an existing broadband Internet connection. You can also purchase a dedicated IP phone; but this is not necessary, as most providers offer a BYOD option. An ATA (Analog Telephone Adapter) can be connected to your existing phone to a high-speed internet connection. With a computer, one can manage and use different features offered by the provider, but owning a computer is not required for VoIP service.
Q: Do you provide training?
Yes we do. This is done at your premises and covers best practices and user functions.
Q: What differences are there between making a local call and a long-distance call?
In terms of technology or how you dial the number, there are no differences. Call charges, however, vary from plan to plan. Rates for long-distance calls are usually quite low.
Q: Can I keep my number?
We allow number portability , so you can use the same number you had with your traditional phone provider. Also, you should be aware that number portability is not instant, and can take up to 10 days.
